Call Center Agent We are seeking a dedicated Customer Service Agent to join our dynamic team. We are looking for a customer-focused professional to handle inbound/outbound calls, provide exceptional support, and drive customer satisfaction while meeting business objectives. Key Responsibilities: - Customer Support
- Handle customer inquiries across multiple channels
- Provide timely and accurate product information
- Maintain high customer satisfaction levels
- Resolve issues within 24-hour service level agreement
- Generate and qualify sales leads
- Communication & Documentation
- Maintain detailed records of all customer interactions
- Ensure accurate documentation in CRM system
- Collaborate with sales and technical teams
- Adhere to brand messaging guidelines
- Contribute to continuous improvement of customer service processes
Required Qualifications: - Bachelor's degree
- Native Arabic proficiency (mandatory)
- Strong English communication skills
- Previous customer service experience preferred
- Experience with CRM systems
- Knowledge of door industry or interior solutions is a plus
Technical Skills: - MS Office proficiency
- CRM software experience
- Documentation and reporting abilities
Key Performance Metrics: - Average response time
- Customer satisfaction rates
- Issue resolution within 24 hours
- Lead generation effectiveness
- Communication quality scores
Soft Skills: - Excellent communication abilities
- Strong problem-solving skills
- Professional phone etiquette
- Attention to detail
- Team player mentality
- Customer-centric approach
|