Guest Relation Executive - Showroom

Work Location : Sheikh Zayed Road, Dubai, UAE

As a Guest Relations Executive, you will be the first point of contact for our clients, ensuring they receive a warm welcome and a seamless experience. You will be responsible for guiding clients, coordinating with the sales team, maintaining showroom supplies, supporting the branch manager, and upholding our brand’s reputation.

Key Responsibilities:

Welcoming Clients:

- Greet and welcome clients upon their arrival at the showroom.

- Ensure a friendly and professional first impression.

Client Distribution & Guidance:

- Identify whether the client is a first-time visitor or an existing customer.

- Direct them to the appropriate sales representative accordingly.

Data Collection & Reporting:

- Gather client information and feedback from the sales team.

- Prepare and maintain the daily walk-in report.

Showroom Supplies Management:

- Monitor and ensure the availability of showroom essentials.

- Coordinate with the relevant departments for replenishments.

Branch Manager Support:

- Assist the Branch Manager in daily administrative and operational tasks.

- Help with scheduling, documentation, and coordination as needed.

Brand Representation:

- Uphold and promote the company’s brand image.

- Maintain a professional and customer-focused attitude at all times.

Qualifications & Skills:

- Emirati National status with family book

- Excellent communication and interpersonal skills.

- Friendly, professional, and well-presented demeanor.

- Strong organizational and multitasking abilities.

- Experience in customer service or hospitality is a plus.

The Sales Designer plays a vital role in bridging customer needs with design solutions at Faham Doors. This position combines creative interior design expertise with customer relationship management to drive sales and ensure client satisfaction.

Key Responsibilities

• Identify and articulate client design objectives to ensure perfect alignment with their vision
• Create detailed design sketches that clearly communicate project concepts and requirements
• Deliver expert consultation to customers, guiding them through design plans and addressing all questions
• Develop custom design solutions tailored to customer specifications and preferences
• Build and maintain client relationships through proactive follow-up and engagement
• Contribute to product development initiatives to align designs with company offerings and market trends
• Comply with Finance department protocols regarding payments and deposits

Qualifications

• Education: Bachelor's degree in Architecture or Interior Design
• Experience: Minimum 4 years of sales experience in UAE
• Up-to-date understanding of current design trends and materials
• Ability to develop and present compelling design proposals
• Strong interpersonal and negotiation capabilities
• Proficiency with relevant design software and tools
• Thorough understanding of site conditions and interior fit-out processes

Skills

• Technical: Comprehensive knowledge of site conditions and interior fit-out processes
• Soft Skills: Professional presentation, effective communication, problem-solving abilities, organizational skills, passion for design, and meticulous attention to detail
• Languages: Fluent in English and Arabic

The Site Engineer serves as the technical liaison between Faham Doors and clients, responsible for on-site measurements, client consultations, technical guidance, product introductions, and daily reporting.

Key Responsibilities

• Ensure superior customer satisfaction through professional and effective site consultations
• Verify accuracy of both preliminary and final site measurements
• Submit complete and precise documentation promptly following site visits
• Collaborate efficiently with the lead Site Engineer to meet measurement requirements
• Report measurement discrepancies or issues immediately to supervising Site Engineer
• Participate in ongoing training to enhance technical expertise
• Identify and resolve on-site challenges promptly and effectively
• Identify opportunities for cross-selling additional products and services during client interactions

Requirements

This position demands exceptional organizational skills and meticulous attention to detail. Building and maintaining strong relationships with clients and contractors is essential for success.

Qualifications

• Education: Bachelor's degree, preferably in engineering
• Experience: Minimum 4 years of relevant experience
• Technical Skills: Comprehensive understanding of site conditions and interior fit-out processes
• Soft Skills: Professional presentation, effective communication, problem-solving abilities, organizational aptitude, passion for the work, and detail orientation
• Languages: Fluent in English and Arabic
• Driving license is mandate
• UAE Experience is Mandate

Quality Assurance Analyst 

At Faham Group, we're seeking an experienced Quality Assurance Analyst  to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization.

Key Responsibilities

TRAINING
Training Needs Assessment
• Conduct assessments to identify training needs across various departments.
• Collaborate with managers to determine skill gaps and competencies that require development.

Training Program Development
• Design and develop training materials for White Collar staff
• Customize content to meet the specific needs of different roles and levels within the organization.
• Ensure all training materials are updated and align with company standards and objectives. 

Facilitation and Delivery
• Deliver training sessions using a variety of instructional techniques (e.g., presentations, role-playing, hands-on activities).
• Conduct both in-person and virtual training sessions as needed.
• Ensure a positive learning environment that encourages participation and knowledge retention.

Training Evaluation and Improvement
• Measure the effectiveness of training programs through assessments, feedback, and performance evaluations.
• Gather and analyze participant feedback to continuously improve training content and delivery methods.
• Maintain records of training activities, attendance, and outcomes.

Product Knowledge Training
• Conduct product knowledge training sessions for newly hired white collar employees 

AUDIT
Conduct Regular Audits
• Perform site visits to audit safety standards, quality, and compliance with operational protocols.
• Verify adherence to established processes and identify discrepancies or areas of non-compliance.
• Conduct customer calls to gather comprehensive feedback on all service stages, including sales, site measurement, and installation.
• Listen to customer service call recordings to identify improvement opportunities.

Discrepancy Investigation
• Investigate reported discrepancies and document findings in the violation/discrepancy tracker.

Recommendations for Improvement
• Provide management with actionable feedback on observed practices, suggesting enhancements to improve safety, efficiency, and quality.
• Collaborate with relevant departments to implement continuous improvement initiatives.
• Identify opportunities to refine training methods and materials based on feedback from installation teams.

REPORTING
Reporting and Documentation
• Prepare detailed reports on training outcomes, effectiveness, and ROI for management review.
• Compile and present monthly audit reports highlighting opportunities identified during site audits.
• Generate monthly reports summarizing data from the violation/discrepancy tracker, providing actionable insights for continuous improvement.

Certification : Certified Internal Auditor (CIA), Six Sigma.

Qualification : 3 years minimum
Knowledge of coaching models, soft skill facilitation, or leadership development.
Understanding of process improvement methodologies is a strong advantage.
Certification in L&D or Auditing. e.g., CPTD, SHRM-CP, Certified Internal Auditor (CIA), Six Sigma.
Familiarity with the company’s operational environment,  Experienced in the same field
Proficient in creating training programs
Proficient in MS office and other tool for creating training material
Experienced in delivering face-to-face and virtual sessions to diverse audiences.
Skilled in documenting workflows, SOPs, and identifying inefficiencies.
Experience in conducting internal audits, compliance checks, and risk assessments.
Use of techniques like 5 Whys or Fishbone Diagrams to trace non-conformities.
Strong analytical and technical report-writing skills for audit findings.
Clear and confident communicator with cross-functional teams.
High level of accuracy in documentation and observation.
Proactive in identifying opportunities for process and performance improvement.
Ability to meet deadlines in both scheduled training and audit cycles.